We ship all orders within (2) two business days of receipt of your payment but it usually ships within 24 hours except some of the high end items such as the Large A&E Birdcages or Cat Enclosures.
We ship USPS or FedEx Smart Post on Free Shipping Items. Some items can ship Flat Rate shipping for Ground Fed Ex or UPS. Some of the larger heavier items we have to charge you shipping for such as the large A&E Bird Cages or Cat Enclosures because of the exorbitant cost to ship the item and some of the larger heavier items ship Freight. We will contact you with the cost of those items before shipping your order. We will try to ship out by whichever company is most cost effective for you and us.
We reserve the right to substitute like or same products from another brand if the product you request is on backorder.
We accept returns within 30 days of your purchase as long as you return it in the same condition and packaging it was shipped to you. You will pay the return shipping charges.
Halloween Costumes must be returned in the original packaging before October 31st. Christmas items must be returned by January 1st.
We do not accept returns of used items unless there is a Manufacturers Defect or damage was done to the item during shipping.
Either Your Loved Pets or the Manufacturer will incur the cost of the return of damaged or defective items. Please contact us prior to returning any items that are defective or damaged in shipping via [email protected].